EEOC Miami's Office Unacceptable Case Backlog

UPDATE (11/5/2016) - 1 1/2 years and no response from EEOC from Miami office
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(1st posted - 7/20/2016)
It was always thought that no government agency in the world could ever compare to the unacceptable and lackadaisical government services in one developing country I often visit. However, this thought stands corrected when dealing with the Equal Employment Opportunity Office in Miami (EEOC). The EEOC Miami office's backlog extends well over one year from the date a complaint was filed. Yes, that is correct! Do not expect to get any response from the Miami office anytime earlier than one year! Never mind calling the office since the phone rings and transfers to a full mail box of, it is guaranteed, dissatisfied claimants who may be wondering why it is taking this Federal office so long to address his/her case. In fact, after the year, a claimant's case is not even assigned to representative's attention. Hopefully, this practice does not extend to EEOC offices in other cities throughout the United States. Nevertheless, one suggestion that could address the Miami office's great backlog is to stop leasing office space in the highly priced, striking, landmark skyscraper that overlooks the financial and business district downtown. Instead, it may be more cost effective to move to less expensive office accommodations. A huge cut in real estate office expenses could allow money to be available and spent more wisely in hiring additional EEOC staff so that complainants may get their cases resolved before an accused leaves a company, retires, or the company closes down.